Duncan Lu Vietnamese Coffee

We do not provide refunds for change of mind, however we want your shopping experience with us to be seamless. We want you to feel confident in the purchasing process and will only accept returns if the product is deemed damaged or faulty.

Contact must be made via email within 7 days of receiving the goods, including a photo of the damage emailed to info@duncanlu.com.au.

$9.95 Flat Rate Domestic Shipping.

All purchases will be posted with Australia Post or a courier service to your nominated address.

How subscriptions work

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!

Can I pause or cancel a subscription?

Yes, of course. You can cancel a subscription any time you want by e-mailing info@duncanlu.com.au. The only time when the subscription can't be cancelled is if you started a subscription which requires three payments before you can cancel it.